Privacy Policy

Kanvo Technologies LLC (“Kanvo,” “we,” “us,” or “our”) operates the Kanvo CRM platform available at kanvocrm.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

Account & Contact Information
When you register for an account, we collect information such as your name, email address, company name, phone number, and billing address.

Billing Information
Payment processing is handled by a third-party payment processor. We do not store full credit card numbers on our servers.

Business & Operational Data
As part of using the Service, you and your team may input business data including client records, job details, estimates, invoices, scheduling information, notes, photos, and communications. This data belongs to you.

Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, actions taken, timestamps, IP addresses, browser type, and device information.

Location Data
We may collect location data when location-based features are enabled, such as field technician GPS tracking. Collection of this data is optional and tied to specific features you choose to activate. This feature is currently in development.

Communications
If you contact us for support or communicate through the platform, we retain those communications.

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Send administrative communications, including confirmations, updates, and support messages
• Respond to support requests and troubleshoot issues
• Monitor and analyze usage to improve the Service
• Detect, prevent, and address fraud, security incidents, and technical issues
• Comply with legal obligations

We do not sell your personal data. Ever.

We may share your information in the following limited circumstances:

Service Providers
We work with third-party vendors who perform services on our behalf, such as payment processing, data hosting, email delivery, SMS communications, and document management. These providers are contractually obligated to use your data only as directed by us and to maintain appropriate security measures.

Business Transfers
If Kanvo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.

Protection of Rights
We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to safety.

We retain your data for as long as your account is active or as needed to provide the Service. If you close your account, we will retain your data for a reasonable period thereafter for legal, backup, and audit purposes, then delete or anonymize it.

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at Email Us.

California Residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.

European Residents (GDPR): Our lawful bases for processing include contract performance, legitimate interests, and compliance with legal obligations. You may lodge a complaint with your local supervisory authority.

We use cookies and similar tracking technologies to operate the Service, remember your preferences, and analyze usage. You may configure your browser to refuse cookies, though some features of the Service may not function properly as a result.

The Service may contain links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

The Service is intended for use by businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.

Kanvo Technologies LLC
Connecticut, United States
Email: Email Us
Website: kanvocrm.com