🔐
Client Cannot Access Their Portal
Troubleshoot portal link issues.
🕐 3 min read•Troubleshooting
The client portal uses a secure tokenized URL.
Resend the portal link
Open the contact record and click Share Portal Link to generate a fresh link.
Custom domain issues
If you recently changed DNS settings, allow up to 24 hours for propagation. The default kanvocrm.com portal link always works.
portalclientaccesstroubleshooting